Reference

What You Agree to When You Use in11

These terms set out exactly how your account works, what data we hold, and what you can expect from us under state law.

State-Eligible AccessAccount Data RightsPayPal & Venmo CoveredContact Us AnytimePolicy Updates Notified

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about how these terms apply to your account, or if you want to request a copy of the data we hold, our support team handles policy questions directly. You do not need to go through a third party — contact us through any of the channels below and reference your account email so we can locate your record quickly.

Live Chat Open the chat icon from any page in your account. Policy and data questions are handled by the same team as account support — no separate queue.

Email Support Send policy or data requests to our support address listed under account settings. Include your registered email so we can pull your record without delay.

Account Help Center The Help Center inside your account dashboard covers common legal queries, data access steps, and how to submit a formal policy dispute in writing.

HOW WE HANDLE DATA

Account Security, Data and Your Rights

We store only what we need to run your account and comply with state requirements. Your payment data — including PayPal and Venmo transaction records — is encrypted in transit and at rest. You can request a full export of your account data at any time through the Help Center, and deletion requests are processed in line with applicable state law timeframes.

Data Encryption

All account and payment data, including Play+ and PayPal records, is encrypted end-to-end. We do not store card numbers directly on our servers.

Cookie Policy

We use session and analytics cookies to keep your lobby state intact across devices. You can adjust cookie preferences from the settings menu in your account.

Data Retention

Transaction and identity records are retained for the period required by your state's applicable regulations. After that window closes, records are deleted or anonymized.

Change Requests

To update personal details, correct a record, or request data deletion, open a ticket through live chat or email. We confirm receipt within one business day.

How Our Terms Apply to Your Account

in11 Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Opening an account with in11 means you accept these terms as a binding agreement governing your use of the platform. Eligibility is determined by your state of residence — where local law does not permit online casino or sportsbook activity, access is not available and account

1
registration will not be completed. We do not accept accounts from states outside our eligible list, and it is your responsibility to confirm eligibility under your local law before registering. When you fund your account through PayPal, Venmo, or a Play+ prepaid card, each transaction is
2
logged against your account wallet and governed by both these terms and the payment provider's own policies. Disputes involving payment amounts should be directed to us first; if unresolved, you may escalate through the payment provider's standard process. Withdrawals require identity verification — you will be
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asked to confirm your name, address, and account ownership before any payout is processed. We hold your payment records in line with applicable state data-retention requirements. Players in Chicago and Philadelphia, like all account holders, receive the same written notice by email whenever our policy terms
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are updated in a material way.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Policy Questions from Account Holders

These are the questions we get most often about our terms, your data, and how eligibility works state by state. If your question isn't covered here, live chat is the fastest route to a direct answer.

Access depends on state law. When you attempt to register, we check your location against our eligible-state list. If your state isn't permitted, registration will not proceed and we'll let you know why.

We collect your name, date of birth, address, and payment details to verify identity and process transactions. PayPal and Venmo payment records are also stored against your account wallet per our retention policy.

Yes. Submit a data access request through the Help Center or via email. We'll compile your account data, transaction history, and identity records and return them within the timeframe state law requires.

Contact us through live chat first with your account email and the transaction date. We review payment logs — including Play+ and PayPal records — and respond with a written resolution before you escalate to the payment provider.

Yes. Any material update to these terms triggers an email to your registered address. Continued use of your account after the notice period counts as acceptance of the updated terms.

Submit a closure request through live chat or your account's Help Center. We process closure and begin the data deletion workflow according to the retention period mandated by your state's applicable regulations.

Reference

Legal

Access may be available only in states where local law permits.

InfoPrivacy Policy InfoWall Street Ways AccountRegister

What You Agree to When You Use in11

Reach Us About Any Legal or Policy Question

Account Security, Data and Your Rights

Data Encryption

Cookie Policy

Data Retention

Change Requests

Common Policy Questions from Account Holders

01 How do I know if in11 is available in my state?

02 What personal data does in11 collect when I open an account?

03 Can I request a copy of all the data in11 holds about me?

04 How do I dispute a charge or payment recorded on my account?

05 Will I be notified if the legal terms change?

06 How do I close my account or request data deletion?

Legal

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