Reference

How in11 Handles Your Personal Information

This Privacy Policy explains exactly what personal data in11 collects when you create an account, make a deposit via PayPal, Venmo, or Play+, and use our lobby — and what we do with it.

Data transparencyPayPal, Venmo, Play+ contextAccount-level controlsUS-based data rightsClear retention terms
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in11 How in11 Handles Your Personal Information
DATA PRACTICES

How We Protect and Manage Your Account Data

Your account data is protected at rest and in transit using industry-standard encryption. We limit internal access to personal information to staff who need it to operate your account — payment records, identity verification files, and session logs are not broadly accessible. We retain your data only as long as your account is active or as required by the state regulations that apply to eligible markets. When you close your account, we follow a structured deletion process for data we're no longer legally required to keep.

Encryption in Transit

All data exchanged between your device and our servers — including PayPal confirmations and Play+ load events — travels over encrypted connections so it cannot be intercepted.

Identity Verification Files

Documents you submit for identity verification are stored in a restricted environment, accessed only by the compliance staff processing your account review.

Cookie and Preference Controls

You can manage which cookies in11 stores through your browser or the cookie settings panel. Essential session cookies cannot be disabled without affecting login function.

Retention and Deletion

We keep records only as long as state law or account obligations require. Once those obligations expire, your personal data moves into a scheduled deletion queue.

REACH OUR TEAM

How to Contact Us About Your Privacy

Have a question about the data we hold on your account, or want to submit a deletion request? Our support team handles privacy inquiries directly. You can reach us through live chat inside the lobby, by email at the address shown in your account settings, or through the in-app help center on mobile. We aim to acknowledge all privacy-related requests within a reasonable timeframe and respond fully as required by applicable state law.

Live Chat Access live chat from inside your in11 account or through the mobile app. Privacy questions are routed to our data team, not general support.
Email Support Find the privacy contact address in your account settings under Help. Include your registered email so we can locate your records quickly.
In-App Help Center The help center on the in11 mobile app has a dedicated Privacy section where you can submit data access or correction requests without leaving the app.

Common Questions About Your Data at in11

Below are the questions we hear most often about how in11 handles personal data, how payment information is stored, and what steps you can take to exercise your privacy rights.

We collect your name, email address, date of birth, and identity documents needed to verify your account under applicable state requirements. Device and session data is also logged for security purposes.

No. When you deposit via PayPal or Venmo, we receive only a transaction reference and a confirmation status. Your PayPal password and Venmo PIN are never transmitted to or stored by in11.

Play+ loads are recorded as deposit events tied to your account wallet. We log the amount and timestamp, not the full card number, so your prepaid card details stay with the Play+ network.

Yes. Submit a data access request through live chat or the email address in your account settings. We will confirm your identity and provide a summary of what we hold as required by applicable state law.

Contact us via the in-app help center or email and submit a deletion request. We will remove data we're not legally obligated to retain and confirm once the process is complete.

We do not sell your personal data to third parties for their own marketing. Data shared with payment processors like PayPal is covered by their privacy terms alongside ours.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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